Refund and Returns Policy – Australian Cricket Store

Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Non-returnable items:

Gift cards
Cricket Bats purchased and knocked for use
Gloves, Clothes, Personal Protection Equipment that have been used or Worn.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@australiancricketstore.com.au

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged as deemed . If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Cricket Bats

Most cases the bats do hold up despite all the banging around, but when sometimes they don’t, do consider the possibility that bat or manufacturer may not be at fault. Some bats can last a few seasons, some not even a few days. We do our best to assist in such cases but in no uncertain terms do we claim our bats are 100% guaranteed. Bear in mind the below —

1) Minor/superficial cracks on surface, edge, toe or shoulder is normal considering nature of usage
2) Bats used against bowling machines that use synthetic hard balls is a big no-no
3) Another big non-no is using bats in damp/wet conditions. Or storing them similarly
4) Expensive bats don’t necessarily mean they’ll last longer. Or vice versa
5) Bats are happier with an extra layer of protection– self-adhesive tape for edges or face, rubber strip on toe.
6) Break-in a bat nice and easy with a ball hammer or wood hammer. Or gently use in the nets for a couple of weeks before going all out in a game
7) Bat-knocking machines is not a great idea. These knock-in the bat at a consistent (and usually high) pressure than hand-knocking. Shoulder, handle wedge and blade edges need gentle knocking-in which machines don’t care about than can cause micro almost invisible cracks that start expanding over time
8) Stay away from inexpensive balls. These are comparatively hard that can lead to cracks, splits and breakages in the blade or handle
9) Bats hate yorker deliveries. Don’t get tempted with those if your bat means more to you than getting out or hitting a few runs
10) Bats are made to hit leather balls. Stay away from venting your anger out with them by hitting out at things (or people). Nor even banging down stumps to fix in the ground

Protective Gear

Any sport that has a rock-solid missile hurtling at you at more than a hundred miles will produce “ouch” moments. Sometimes much more than that. The sport of cricket is one such game. We do our best to minimise injuries.

While we’re here to make sure your gear gives you many months of play, sometimes these handmade goodies ain’t able to stand up to the rigors of the game. Bear in mind the below —

1) If your protective gear splits at the stitches or rips anywhere over time, usually a repair gets it going. 2) However if it happens in initial few days of play and doesn’t show mishandling or inappropriate use, replacements can be considered
3) Wear and tear and extensive usage is not covered
4) Running around for those runs or diving like a wildcat can get your gear scraped/torn/split. Not much the gear can do in such cases
5) Nice to wipe clean your gear once in a while with a slightly moist white cloth, specially on white gear. After all, cricket’s a gentleman’s game and our gear should be looking fresh
6) Big no-no is drying in direct sunlight. Always remember to dry in the shade to maintain its life and keep it supple.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to: 7 Bankston rd, Werribee 3030

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note that due to Covid 19 there may be shipping delays

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